Well, if there’s one word none of us would like to hear in 2021, it’s “unprecedented.” Throughout 2020, so many things we took for granted in the world of zero waste and recycling outreach, such as promoting reusable bags and cups, had to be postponed or replaced with COVID-19-related topics, such as sorting shipping waste or putting masks and gloves in the trash.
Now the holidays are here, and we find ourselves in the same outreach predicament. We can’t rely on tried-and-true holiday campaigns like our “Giving the Gift of Good Times” video for Santa Clara and Marin Counties. (Click here for the 2019 version). No-waste gifts that involve groups of people, such as fitness classes, dining out, amusement park passes, or theater tickets are not a viable option this year. Even food waste reduction topics need a fresh take, as gatherings have been reduced in size or cancelled altogether, and some of our neighbors are facing food insecurity.
For our clients this year, we helped adjust messaging to cover these topics in a way that aligns with public health guidelines and new realities. For example, for Palo Alto, we created a “Create Joy, Not Waste” ad, web page and bill insert (above) to align with hosting a small gathering with Zero Waste style. Actions like portion planning, using reusable dishes, recycling bottles and cans and decorating with compostable decorations still make sense, even if it’s just for your own household.
We re-envisioned our Zero Waste gift idea list to remove gifts for in-person activities and include those that offer online versions, such as art classes and music lessons and streaming theater. Local options for all of these were available, offering another benefit to the community. Outdoor recreation is at an all-time high, so national and state park passes can replace amusement parks.
And lastly, if staying home means we’re more likely to buy “stuff” this year than past years, we made sure to provide options for zero waste gift ideas that eliminate or greatly reduce packaging waste—shampoo bars, unpackaged handmade soaps, or subscriptions for refillable beauty products.
We hope this inspires you all to keep the Zero Waste holiday outreach traditions going. Small tweaks to the messaging are all it takes.
Reducing food waste and diverting it and other organic materials from landfill is key to reducing methane emissions in the state. California’s SB 1383 establishes targets that many businesses are now working to meet. The implementation of SB 1383 was a major focus at this year’s California Resource Recovery Association (CRRA) Conference. As results come in, communicating about SB 1383 implementation and the efforts to reduce emissions will be important; but how much do Californians already know about food waste and its connection to climate change? We conducted a brief statewide survey of Californians to ask a few questions about their understanding of greenhouse gas emissions, landfill and food waste. Some responses were heartening, some were a bit depressing, but data emerged about how to communicate these concepts to different segments of the population.
See the slideshow:
To summarize, we noted:
- Most Californians do acknowledge that climate change is happening, and that human activity is a major contributor.
- However, 40% of respondents do not connect food waste with the climate.
- Many people are unclear about what happens to food waste in a landfill.
- Messaging about “doing the right thing” may resonate with several different audience segments.
As with any outreach effort, it’s best to understand how much your audience knows and how they feel about a particular issue before designing a campaign. This survey is just a first step in thinking about how to message about food waste reduction efforts and their relationship to the climate crisis.
If you would like a copy of the survey report, please email Gigantic.
Members of the Gigantic team have been observing Plastic-Free July for some years now (see past blogs). Besides being the right thing to do, it lets us understand how it feels to set and strive for challenging environmental behavior goals. This year, going plastic-free has been harder than ever, as COVID-19 concerns have made plastic more common, even in places like the farmers’ market, where it was rare before.
Team member Dennis Uyat decided to keep a record of the plastic he could not avoid during July, despite his best efforts, and reflect on how it could be avoided.
To get a handle on this pile, Dennis sorted the waste into categories. Note the new arrivals this year: PPE masks and gloves, which are a huge, problematic addition to the waste stream.
Next, Dennis came up with a strategy for avoiding these items in the future. While “reduce use” is a common call-to-action, we also like the gentler, more encouraging “do your best.” No one likes to feel like a failure at waste reduction or anything else!
Plastic is a problematic material. Lightweight, flexible and adaptable, it is also, more importantly, a pervasive, harmful pollutant that has reached all corners of the planet and into our bodies. Efforts like Plastic-Free July can help raise awareness of the ever-present plastic in our lives and help us be more mindful about avoiding it as much as possible.
There has been a lot of media coverage lately about the problems and challenges of recycling, including the rejection of the tons of recyclables that we used to ship to China. Because of the news, many community members are aware that something bad is going on with recycling.
In our presentation at California Resource Recovery Association (CRRA) on August 12 in Rancho Mirage, California, I presented some notable examples of anti-contamination recycling messages by haulers, as well as our own work tackling these issues in Palo Alto and Livermore.
We based our work on actual recycling realities in each city. In Palo Alto, the contamination was focused on food and liquid in recycling. In Livermore, sorting issues (“Wishcycling”) as well as organics cart contamination were affecting the quality of the recycling stream. These findings informed our social media, newsletter content and campaign concept development.
Clearly presented information, using clear calls to action (Wipe, Pour, Scrape, etc.) and good visuals is a start to tackling the problem. Reaching residents using a multi-channel approach, and repeating the message regularly will help get the word out.
View the presentation below:
I’ve got a guilty secret to share. To retreat from the past year’s stressful news cycle, I’ve been watching Christmas movies on the weekends, on a cable channel that is running them marathon-style, non-stop until Christmas. Last Sunday, while watching Return to Christmas Creek, I was heartened to see that a prominent theme was the rejection of material gift giving during the holidays. The story’s main character, a busy professional named Amelia, is told by her boss that her shopping app, designed to easily buy gifts online, is missing the true spirit of Christmas: personal connection. He rejects funding it and Amelia is devastated.
We were thinking of this very theme as we developed a video ad to promote waste-free gift giving with Santa Clara County Recycling and Waste Reduction Division. Our video also celebrates experience and connection over things. Gifts that provide experiences create memories—and while stuff ends up in the landfill, memories last a lifetime:
At the end of her journey of self-reflection, Amelia revamps her shopping app to include ways to help those in need, and because this is happening in movie-land, it is celebrated and funded and everyone gets their happy ending! (Oh, and she reunites her family and finds true love in the process of course!).
In order to help people give Zero Waste gifts of experience, we created a list of great gift ideas on SCC’s website. For a real-life version of Amelia’s app, or if you’re thinking of starting or promoting a registry, try out SoKind. The site allows anyone to collect non-material, homemade and charitable gift ideas in one place to share with friends and family.
Best wishes for a fun-filled, waste-free holiday season from the entire Gigantic team!
Sunnyvale’s “FoodCycle” program is unique in the Bay Area. It truly “recycles” food into a new product—animal feed! The food scraps are collected using a split garbage/food scrap cart, and sent to a facility for processing. Using the garbage cart is a clear departure from nearby cities that collect food scraps in the yard trimmings cart to create compost. To address the many public concerns with this major change, the City needed clear and engaging marketing tools – including a video:
The Gigantic team structured the video around a behavioral process: How do people deal with food scraps? When do they make them? The information is broken down into clear steps:
1) Preparing the collection pail with accepted liners,
2) Showing when and how food waste is created,
3) Detailing what kinds of food scraps are accepted and
4) How to dispose of the kitchen waste in the new curbside cart.
This approach differs from other food scrap outreach that emphasizes what kinds of food are accepted. Instead, the model “FoodCycles” in situations when food waste is generated: cooking/prepping food, cleaning up after meals, and cleaning old leftovers out of the fridge.
We’re proud to say that the video won the Epic Award of Distinction in its category at the California Association of Public Information Officials (CAPIO) annual awards competition in April 2018.
Often in the course of our work we are lucky enough to run into local residents who embody the environmental attitudes that we cherish. Often those people are exemplary in other ways, as well. The Gigantic team met Gail Lillian on a photo shoot for recycling and composting in the food service industry. Her business—Liba Falafel in Uptown Oakland—was the perfect backdrop. Not only is her shop bright and beautifully decorated, it also models a lot of the best practices we wanted to show: reusable cups and silverware for “eat in” customers, color-coded bins in the kitchen and even custom-made signage with actual materials displayed above the restaurant’s self-bussing station.
What motivates her to be so mindful about waste? Gail doesn’t think it’s a big deal. “I just like things in their proper place. Isn’t what I do pretty standard nowadays? Also, restaurants have so much more compostable
waste than other industries—we should be models on how to separate it.”
When she sees the need, Gail also advocates for the community outside of work, be it as a certified mediator, or in her role on the City of Oakland’s task force for commercially sexually exploited children. Does it help to be a restaurateur? Gail thinks yes: “In my experience, chefs are seen as semi-celebrities. Sometimes that helps your voice get listened to, and we should use our voices for things we believe in.”
Thanks, Gail, for making Oakland such an inspiring place to be!
Here at Gigantic we often advocate to make public commitments or pledges a part of an environmental behavior change campaign. New Year’s resolutions are a great example of behavior change efforts (even though 80% of them are discarded by February!) The most effective resolutions are made publicly, have specific goals, and are realistic and simple. Going public means you are more likely to keep your resolutions, so, with that in mind, here are some of the Gigantic team’s 2018 resolutions:
Lisa will be trying a new approach to reducing the large amounts of food waste related to raising her 11-year old son, Jackson. On most days of the current school year, he returned home with an entire lunch uneaten. Applying barriers and benefits research, she talked to Jackson about why it was happening. Barriers included forgetting—he was playing with friends instead of eating—and not finding the food appetizing after it sat in his lunchbox for 3 hours. “Like all moms I worry if my child is eating enough. But the waste is troubling me. In 2018 I’m going to let Jackson choose to purchase the school lunch if he is hungry. We gave him a watch with an alarm to remind him to eat. And to address my worry, I’ll send along a non-perishable snack in case of emergency.” A pilot test run demonstrated that Jackson chose the school lunch every day, so the new year is already looking food-waste free!
Kas is back in the saddle this year – bike saddle that is. She starts training in January for the AIDS/LifeCycle; she will ride her bike from San Francisco to Los Angeles during the first week of June. Kas often spots litter and illegal dumping on her Bay Area training rides. Sometimes cyclists themselves are the cause of litter with items that fall out of their overstuffed jersey pockets or, worst of all, those cyclists who purposely discard wrappers along the way. Kas pledges to pick up what trash she can and/or report illegal dumping through the See Click Fix app on her phone… and if by chance she can catch up to someone who has littered, she will take a moment to “educate” them on the finer points of leaving nature better than when they found it.
Stef continues her efforts to create a backyard wildlife refuge, in spite of some setbacks in 2017, including relentless weeds and an infestation by some very hungry, non-native caterpillars that killed all 18 bush lupines. “After countless hours of weeding and hand cramps from spraying infested plants with soapy water, the promise of a quick fix with pesticides looked pretty darn tempting,” she admits. But fearing the pain of cognitive dissonance if she were to use chemicals in her all-eco yard, Stef pledged to apply more elbow grease instead. She’ll put down her third layer of sheet-mulching and is set to crowd out weeds with low-water, bee-feeding, bird-harboring California natives early this spring.
Nancy is keeping the same resolution that she has (more or less!) successfully kept for the last 3 years. She resolves to pick up and properly discard at least 1 piece of plastic trash on every dog walk. Moxie the Pugwiler likes her exercise, so Nancy takes her out around 500 times a year – that’s over 500 pieces of plastic removed from San Francisco’s Sunnyside neighborhood annually. Unfortunately, there is no problem with finding the trash. “I often try to pick up the trash in a place where others see me doing it,” says Nancy, “It’s my attempt to norm litter pickups, to help people see the problem as everyone’s problem and a solution that we all can own.”
Nicole feels inspired by her work on the StopFoodWaste.org campaign to try to waste less by using a shopping list based on the meals she plans to eat each week. Though it’s hard to plan ahead with a busy and spontaneous schedule, it will help her save food and money, and not feel so guilty when feeding that slimy kale to her backyard worms, though it’s better than the landfill. “Food waste is a big problem in America, but there are a lot of helpful tips and tools to plan, store and use up extra food and leftovers,” says Nicole, “It also helps to eat before going shopping!”
We wish everyone a Happy New Year and pledge to work with you for a cleaner, greener 2018. Please let us know if we can help with your environmental behavior change campaigns.
Effective environmental behavior change—like any behavior change—relies on meeting people where they are. This can mean communicating at the point of action, right where and when the behavior is happening. For instance, a recycling flyer sent to a resident’s home is a fine first touch to raise awareness, but placing recycling information directly on the bins or in the area where trash is being disposed of is an important prompt that is likely to get the best results.
What is the most effective way to display recycling/composting information? While each case is different, there are some general rules that will help increase recycling/composting while reducing contamination:
Use consistent language.
Do you say Carts or Bins? Compost or Organics? Make sure the terms you’ve chosen are used consistently in all your print pieces, including posters and bin labels, and also match the content on your website.
Use pictures and words.
Different people learn and remember differently – some people recall words, others, images. Using both will increase your chances of being clear and memorable. Remember that posters are typically viewed from a some distance away, so make sure images and text are sized large enough.
You probably don’t want to list EVERY single item that can go into the recycling or compost. Choose most common items or those often placed incorrectly. The selection of items also depends on where the poster will be used—items recycled in an office are likely different from those recycled in a restaurant kitchen.
Keep it neat.
A clean and simple layout is most likely to keep the focus on proper sorting. If a poster has too much information it may be perceived as too much effort to understand and get ignored. If you’d like to point to details, include your website URL prominently.
Stay up to date!
Did bin colors change with the new hauler contract, or are you now accepting some items for recycling that you weren’t before? Make sure your print and online collateral match your current program.
For further tips on displaying recycling information, see
Haulers, waste agencies and environmental outreach professionals have been working for decades to improve the U.S. recycling rate, yet overall the country’s recycling rate is around 34 percent – so there is much room for improvement.
Part of the challenge that we see is putting the emphasis on operational facts before attracting people with an emotional appeal. Search for “recycling” in YouTube and you get almost 900,000 results. Most of the top hits focus on how to recycle. Some examine if it works, or problems with recycling. But very few focus on why people should recycle, which is a very important factor in encouraging behavior change. In fact, the video results indicate how we take recycling for granted, assuming everyone is already on board and participating. The truth is, even with established behavioral practices, it helps to periodically boost morale with a new appeal that is fun, moving, or otherwise stirs our feelings.
There’s a kind of taxonomy that emerges if you look at enough videos that encourage recycling. Here are some categories with examples of different approaches, mostly light-hearted, that aim to increase recycling and composting activities:
“Here’s What to Do”
This is a classic “what goes where” video from Livonia, Michigan. The viewer is given no context, no appeal to emotion, just “this is what to do.” (And it’s not so simple, either!). While the information is important, the delivery could be more compelling:
Hot Tunes and Celebrity Sightings
This 1991 classic from an earlier time of recycling outreach has action-packed celebrity sightings and groovy music in an attempt to make recycling cool. The video played on MTV and in move houses and was part of an integrated campaign by the Take it Back Foundation that included classroom curricula and the development of a resolution introduced to the House and Senate to declare April 15 “National Recycling Day.” It’s a great example of use of using a catchy campaign to increase awareness. (Bonus – how many of the celebs can you name?)
This Cal Recycle video combines humor and a self-deprecating celebrity “endorsement” from Ed Begley Jr., as the public is shown that you don’t have to be a star to make a difference.
Some campaigns take the point of view of the stuff being recycled rather than the recycler, as in this video from Keep America Beautiful. It was created following research that showed that only 10 percent of Americans have a recycling bin in their bathroom:
Personifying the Bin
If creating empathy for trash doesn’t help, how about empathy for the recycling and compost bins? Here’s one example from the UK, aimed at making folks more mindful of those useful outdoor bins:
At Gigantic, we thought that creating an organics cart mascot would raise awareness, and use of the green cart when we created this video for the City of Livermore:
We’ll be looking at the use of memorable messaging to increase recycling and composting participation during our session “Not Just the Facts, Ma’am: Getting the Message to Matter” at the CRRA conference this August. We hope to see you there!